Return & Refund Policy

At MAM'S NATURAL FOODS, we are committed to providing you with the highest quality organic peanut butter. Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.

This return policy applies to all products purchased directly from MAM'S NATURAL FOODS. By placing an order with us, you agree to the terms outlined below.

To be eligible for a return, please ensure the following conditions are met:

• Items must be returned within 7 days of delivery
• Products must be unopened and in their original packaging
• Products must be in the same condition as when you received them
• You must provide the original order number or proof of purchase
• Return shipping costs are the responsibility of the customer (unless the product is damaged)

We take great care in packaging our products to ensure they arrive safely. However, if your product arrives damaged or defective:

• Contact us immediately at support@mamsnfp.com
• Include your order number and photos of the damaged product
• We will arrange for a replacement or full refund at no cost to you
• We may request that you return the damaged item for quality control purposes

Follow these simple steps to initiate a return:

• Full Refund: Eligible returns will receive a full refund to the original payment method
• Processing Time: Refunds are processed within 3-5 business days after we receive your return
• Payment Method: Refunds will be issued to the original payment method used for the purchase
• Cash on Delivery: For COD orders, we'll arrange a bank transfer or other suitable refund method
• Partial Refunds: In some cases, partial refunds may be issued for items that don't meet return criteria

The following items cannot be returned:

• Opened Products: Items that have been opened, used, or partially consumed
• Personalized Items: Products that have been customized or personalized
• Clearance Items: Products purchased on final sale or clearance
• Expired Items: Products that have passed their expiration date
• Gift Cards: Gift cards and store credits are non-refundable

We take your privacy seriously. When you initiate a return, we collect only the information necessary to process your request:

• Your name, email address, and phone number
• Order number and purchase details
• Reason for return and any relevant notes

Your information is used solely for processing your return and will not be shared with third parties without your explicit consent.