Find answers to the most common questions about our products, ordering, shipping, and more.
MAM'S NATURAL FOODS is a premium organic peanut butter brand based in Pakistan. We craft 100% natural, preservative-free peanut butter using carefully selected organic peanuts. Our mission is to provide healthy, delicious, and wholesome food for families across Pakistan.
Organic peanut butter is made from peanuts grown without harmful pesticides, chemicals, or synthetic fertilizers. It retains more natural nutrients, has a richer taste, and is better for your health and the environment. At MAM'S NATURAL FOODS, we believe in providing only the best quality organic products.
Yes! All our peanut butter products are 100% plant-based and suitable for vegans. We use only organic peanuts and natural ingredients with no animal products or by-products.
Ordering is easy! Simply browse our products, add your desired items to the cart, and proceed to checkout. Fill in your shipping information, choose your payment method, and confirm your order. You'll receive a confirmation email with your order details.
We accept multiple payment methods including: Cash on Delivery (COD), Credit/Debit Cards (Visa, Mastercard), Bank Transfer, EasyPaisa, and JazzCash. All payments are secure and encrypted.
You can modify or cancel your order within 2 hours of placing it. Please contact our customer support team immediately with your order number. Once your order is processed for shipping, changes may not be possible.
Yes! We offer special discounts for bulk orders (5+ jars). Contact our sales team at sales@mamsnfp.com for customized quotes and wholesale pricing.
We offer three sizes to suit your needs: Classic (250g) - perfect for beginners and single servings, Family (500g) - ideal for families and regular users, and Mega (1kg) - great for bulk buyers and peanut butter lovers.
Our peanut butter is made with 100% organic roasted peanuts and a pinch of natural salt. No preservatives, no added sugar, no hydrogenated oils, and no artificial flavors. Just pure, natural peanut goodness.
Store your peanut butter in a cool, dry place away from direct sunlight. Once opened, it can be kept at room temperature for up to 2 months. For longer storage, you can refrigerate it. If refrigerated, let it sit at room temperature for a few minutes before using for easier spreading.
Our peanut butter has a shelf life of 12 months from the manufacturing date when stored properly. You can find the manufacturing and expiry dates clearly printed on each jar.
Yes, all our peanut butter products are naturally gluten-free. We process our peanuts in a dedicated facility to prevent cross-contamination with gluten-containing products.
We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 7 days of delivery for a full refund. The product must be unopened and in its original packaging.
To initiate a return, please contact our customer support team at support@mamsnfp.com or call us at +92-XXX-XXXXXXX. We'll guide you through the return process and arrange for pick-up if needed.
We take great care in packaging our products. In the rare event that you receive a damaged jar, please contact us immediately with your order number and photos of the damaged product. We'll arrange for a replacement or refund right away.
Once we receive and inspect your returned product, we'll process your refund within 3-5 business days. The refund will be issued to your original payment method. For Cash on Delivery orders, we'll arrange a bank transfer or other suitable refund method.
We offer a flat delivery fee of ₨ 150 per order within Pakistan. For orders above ₨ 2,500, delivery is FREE! We believe in making healthy food accessible to everyone.
Orders are processed within 24 hours. Standard delivery within Pakistan typically takes 2-4 business days. Major cities like Lahore, Karachi, and Islamabad usually receive their orders within 2-3 days.
Currently, we only deliver within Pakistan. We're working on expanding our delivery network to serve our international customers. Stay tuned for updates!
Once your order is shipped, we'll send you a tracking number via email and SMS. You can use this tracking number to monitor your order's delivery status on our courier partner's website.
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